Top 5 Skills for an IT Manager

Written by: Francesco Trama | Published on: November 4th, 2016

About The Author

Francesco Trama
As Chief Executive Officer and Founder, Francesco is responsible for the overall operating performance, leading the strategic direction of the company’s products and solutions internally while building technical and business credibility externally as a market-facing thought leader.

Today’s IT manager faces a diverse range of challenges, from the complexity of enterprise software to the rapidly evolving threats posed by hackers and malware. As a result, IT managers need a particular set of skills to retain control over their company’s IT systems and make the technology work hard for the business. Here are the top five skills that you need to succeed as an IT manager today.

cloudphoto.jpg1. Business Mindset

As an IT manager, you are an integral part of your company. Your decisions impact every aspect of the business, affecting the way employees interact with technology and with each other. Therefore, it’s vitally important that you have an understanding of business goals and strategy. Rather than focusing narrowly on technical solutions, IT managers must be able to work with others to come up with solutions that fit with the workplace culture and have a real, positive impact on productivity.

 2. Communication

Communication is a key skill for all managers, including IT managers. You must be able to listen to and understand the IT needs of employees, communicate the need for increased security or software updates, and support employees through periods of technological change. You must be able to bring employees on board and persuade them to cooperate with new security measures, as non-compliance can open up serious security risks.

 3. Risk Assessment

As an IT manager, you must be able to assess the risks of a data leak and predict the consequences that such a security breach would have for your organization. That means familiarizing yourself with all legislation that applies to your industry, such as HIPAA or regulations protecting customers’ financial information. You must understand the consequences of breaching those regulations, which could include fines and serious damage to your company’s reputation. Your role is to weigh security risks against the costs of investing in security to come up with a plan that protects your organization from the most likely and most devastating attacks.

 4. Analytics

Data is an essential tool for any IT manager. Without data, you can’t truly understand how users interact with technology in your organization or make a convincing case to your company’s CFO for more investment in IT infrastructure. As an IT manager, you must be able to collect, filter, and analyze data to get a clear picture of how your systems are performing. Do you have the analytics skills to create data dashboards that communicate meaningful information about the IT situation in your organization?

 5. Doing More With Less

With business budgets stretched tight, IT managers must be able to implement solutions that are not only effective, but also cost-efficient. That doesn’t have to mean cutting back and compromising security. Some of the most advanced modern technologies reduce costs by dealing with data in a smarter way. For example, Advanced IP Filtering cuts costs by reducing the amount of traffic entering your network, simultaneously reducing usage costs and protecting you from potentially harmful and unwanted traffic. This is the kind of smart solution that the best IT managers are able to implement: One that reduces costs without compromising security.

Do you have the skills you need to be a first-class IT manager? Take a look at these top five skills and ask yourself whether you need to work on any of them to achieve greater success in your career.{{cta(‘276ea17d-e7d1-4851-acb5-5a94e45af9a6′,’justifycenter’)}} {{cta(’36fafe10-05e5-427c-8619-4b1b1da9369e’,’justifyright’)}}